Returns & Exchanges

At WatchHouse, we take pride in the quality of our artisanal food products; however, if you are not completely satisfied with your order, we offer a 14-day return window for unopened and non-perishable items.

1

Contact Support

Email our customer service team with your order number and a brief explanation of why you wish to return the product.

2

Receive Authorization

Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our warehouse.

3

Pack Your Items

Securely package the unopened food items in their original containers to ensure they are not damaged during transit back to our facility.

4

Refund Processing

After we receive and inspect your return, a refund will be issued to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing